Very friendly front desk people.
Small room. I had the impression that it lacked the air (I could not open the window because it was loud in the street). Small and very cheap-looking couches.
The old carpeting. On the hostels club booking side there is the information: "breakfast included", but when I had arrived the front desk (check-in) the lady said that it was not. I ate breakfast outside in the café. So either "hostelsclub" gives false information, or the hotel should give me back the money for 2 breakfasts.
The only bad part was the front desk clerk, and how bad! he billed my reservation credit card for one night (without even asking), but I had reserved for two - he had confused my reservation with someone else's; he didn't speak a word of Italian, or even English (he was supposed to speak both). Fortunately, on check out day, he was replaced by a way more competent clerk: she spoke English AND Italian, and fixed his colleague's mess when I presented her a copy of my online reservation (the hotel's own internet point with printer was great help here...)
The experience was pretty good, although I expected a little better from such an expensive hotel
Os funcionários são muito atenciosos.
A limpeza da casa de banho, entretanto, deixou um pouco a desejar. E o café de manhã é muito caro.
気持ちよく過ごすことができました。