AWA Lisbon Hostel Imperial **

I'm quite unsatisfied with both the hostel the service that Hostelsclub provided. I made a reservation to AWA Lisbon Hostel Imperial and when I got there I found out that the place was in fact overbooked and that they had no previous knowledge of my reservation. The hostel's owners called to a nearby hostel that luckily had available rooms. However, the owners of the hostel said that they considered that the money I paid in advance as payment for that service of finding me a place to stay... classy. I wrote an email to Hostelsclub explaining the situation and I was told that this is in fact a common practice in this kind of situations, i.e., that the 10% fee is not reimbursed if the hostel's administrators "provide" the client a similarly budgeted place to stay, relegating all responsibility to the hostel's administrators. So both, the hostel and Hostelsclub refused to reimburse money paid in advance for a service that was never given.

One more thing: the hostel's address is mislocated in the map.

This hostel is not advisable to older guests. It is located on the 5th floor without elavator. Very basic facilities and very old, but right at the center of the city. Good transportation from Airport to Hostel.

l'ostello è centralissimo,ma si trova al quarto piano senza ascensore,la colazione non è inclusa,wifi ok,avevo le formiche in camera!

Una estafa, no es un hotel **, ES UNA TRISTE PENSIÓN MALOLIENTE. NO TIENE BAÑOS INDIVIDUALES. TODO UN ENGAÑO.

Some of staff DON'T SPEAK ENGLISH. At all. So if you'll arrive at wrong time with wrong receptionist it will be a problem for you to check in. There is also no feedback between main office (who answers e-mails) and this hostel.

Good for just sleeping not having fun.

Very good position.

It's a low budget hotel, so I didn't expected that much.I think it as good price/quality rate

Auberge bien située près des Restauradores. Après concernant les réservations internet, c'est pas leur fort. Un conseil : essayez d'arriver en journée ++++

Das große Plus dieses Hostels ist seine Lage, von der man alles sehr gut erreichen kann. Ansonsten bleibt mir relativ wenig positives zu sagen. Von der Sauberkeit her ist es ok und die Zimmer annehmbar. Personal war bis auf eine Ausnahme sehr unfreundlich

In the city center,10 meters to subway.Shower in room.Very good place.

Comodissimo al centro ed all'aerobus.

molto pulito e silenzioso nonostante la posizione centrale.

Ottimo rapporto qualità prezzo, sicuramente ci ritornerei.

Przepiękne położenie w centrum Lizbony z pięknym skwerem przed hotelem. Pachnące kwiaty, śpiewające ptaki, palmy i 5 minut drogi do głównego placu. Bardzo miła obsługa i pyszne śniadania. Polecam gorąco :))))

la principal ventaja es que se encuentra situado en un lugar muy céntrico y se puede ir andando a los sitios mas destacados.

Nous avions réservéune chambre avec lit double et avons eu une chambre avec deux lits simples. La qualité du petit déjeuner laisse à désirer: café instantané, jus au goût de poudre, pain de mie et confiture insipide. Toujours pareil. Mais l'endroit est pratique et le personnel serviable.

Excellent central location,good staff and breakfast.very helpful.

Excellent Hotel for the price. Beautiful rooms and good breakfast included in the price. 3min walk to the center! HIGHLY recommended!