To start with we could not get the apartment at Times Square that we booked in the first place, because it was flooded. Then we had to move to a whole new area in East Village, and the apartment was not as nice as in the pictures. As we got there at 7pm they haven't cleaned the apartment yet, so we had to wait for them to finish. When we took a shower, the water would not run through the drain and the toilet wouldn't flush. The staff was availeble all the time and they would come when we asked them to, but they couldn't really do anything about the problems in the bathroom. There were also no windows to open at the apartment, so it had a very bad smell and you couldn't get some fresh air.
I would differently not recommand this place to anyone. The staff was very nice, but in the same time they didn't really helped us out with the problems.