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Hostal Rintintin

Simon Bolivar No 553 entre Juan Manuel Marquez y Rita Maria Motelier - Trinidad, Cuba

Amine, Morocco - Aug 27, 2018

10%

Our most horrible stay in Cuba. We had booked at the hostal Rintintin but when we arrived Mariela (the owner) said that the hostal was closed and made us stay in another “casa particular” which was much worse and very far from the city center. At the end of our stay, she asked us to pay the advance we had already made, 6 breakfasts (she told us at the beginning of the stay that it was included) and the rate of the Hostal Rintintin while the casa where we were is much cheaper. She kept yelling and literally humiliated us. We paid for everything she asked for and left. She ripped us off and I am sure she will do it again. Do not go there !

Ahmed Fadel, France - Sep 19, 2017

50%

Bad welcoming, the room was not prepared and the staff was not expecting us at all, instade of chacking the booking and preparing the room the staff left for a break and left us behind...Room in the second floor between noisy restaurant downstairs and VERY noisy bar live music upstairs.We were supposed to stay for two nights, after a very bad noisy night ( music stops by midnight and not at 11 pm as said by manager, the costumers stay at the bar with lowd laughters to 1 AM), we left next day and took a diffrent casa. manager seems like she does not care...surprising attitude!!!!

Birgul, Turkey - Mar 24, 2017

64%

We were told that one of the two rooms we'd booked was under construction at our arrival and sent us to a remote casa particular instead. When we didn't accept to stay there, they arranged another room at a very close neighbour. If that was possible, why did the owner try to send us to the other? One other thing never mentioned before was the two rooms are just below the terrace where live music is performed every night. No problem with that loud music in our room, but the noise after the performance was terrible, pulling the tables,shouting,cleaning,etc. The owner doesn't speak English and very hard to communicate.We felt they used every chance to rip us off.

Frederik, Germany - Apr 04, 2016

26%

Hostel cancelled our reservation without previous advice. Organized another casa just for one night even though we booked for two.