Relais del Duomo

DISGUSTED!! i didnt get chance to form an opinion! it was news years eve and they had DOUBLE BOOKED me! and NOT INFORMED ME!! i had paid deposit to stay,but when i arrived they didnt have reservation (the owners were not at the proprty - there was a phone number on the door to ring! so i didnt even get to speak to someone in person)and turned me away on the busiest night of the year with no where to stay!,giving me a cock&bull story that they had arranged for me to stay somewhere else, and had emailed me this - but that was a LIE. I seriosuly doubt their professionalism to even return my deposit to me now.