Hotel Italia *

Our group was supposed to arrive in the evening of May the 20th (as we did) but as it turned out, not only they did not had available rooms (although we made a reservation via your website and paid a deposit) but also we were being lied to by the owner since he said that they had send us a letter to inform us of this.

Secondly, the receptionist who greeted us couldn't speak decent English, let alone Italian and as you can imagine, the communication was nowhere near ideal. When we explained the problem in the most comprehensible way, we were obliged to wait for almost an hour until he was able to establish a connection with his boss and to decide how to proceed.

And lastly, the solution of the owner (who talked to us only through his employee's phone) was that he found us available rooms in a nearby hotel but we had to pay extra 3,50 euros. We finally agreed to take upon his offer but again we were being lied to because when we got there we realised that we had to pay extra 8 euros. Later, the owners of the other hotel explained to the group that hotel Italia sends people to them on a regular basis which they explained as an overbooking on purpose.