Best Western Queens Crystal Palace **

good

The best hotel for its price. The rooms were tidy, with lots of towels and were cleaned every day. The window of the room was broken but it was warm enough even in the cold days. The personnel could be a little more polite and responsive.

our reservation get lost. We have been waiting for more than hour to check in. The staff was slow and not helpfull. It`s quite far for center but good connection by train (about 25 min). Our rooms were clean. When it comes to breakfast - it wasn`t so tasty and each day the same kind of food was served.

It was a very horrid experience. The room was through the back of the hotel, close to the dumpster. The room was dirty, smelly nd the sheets were torn and dirty. We refused the room and asked for a refund. The staff was rather unpleasent and uncooperative

the reservation got lost, we have been transferred to another hotel, where we got a family room and one single room (nothing else available).

Only after negotiation the price was reduced (original booking for 7 persons..)

This hotel is okay if you only want to sleep there for a few nights. It takes about 30 mins by train to Victoria Station, which is not too long. The rooms and especially the bathrooms are quite old (our flushing didn't work one day, but was fixed immediately). It is a bit noisy because of the traffic. The continental breakfast is okay.

we wrote the hotel 2 mails and got no answer from them. Due to the limited time before our trip we haven´t called them to confirm the way from the airport to the hotel. The result ist, we got the another queens hotel in another city-part.